Change your store's name, address, branding and links, pause it, choose what customers can do, answer buyers' questions, and manage its categories, defaults, plan and badges.
Updated last monthby @enviglo· 9 revisions· 6 views
Your store's Settings has six tabs: Storefront, Selling, FAQ, Integrations, Team and Plan & badges. This guide covers four of them: Storefront, which shapes your storefront, Selling, which sets what customers can do and what new products start as, FAQ, the questions you answer for buyers, and Plan & badges. Integrations and have their own guides: see , and .
Settings sits at the bottom of your store's dashboard sidebar. It opens on the first tab you can use, so someone with only the Integrations permission lands on Integrations. Who can do what:
Storefront, Selling, FAQ and Plan & badges: owners, admins, and staff given Settings (or a custom role with Store settings).
Integrations: owners, admins, and staff given Integrations.
Team: owners and admins.
Store status (pausing the store): owners and admins.
Asking to change the store's address, transferring ownership, and closing or deleting the store: the owner only.
Changing the plan: the owner, in their own account Settings → Plan.
How changes save
The General, Branding, Links and Shown publicly sections of the Storefront tab save together, as one form. As soon as you change something in them, a bar appears at the bottom saying how many changes are unsaved. Select Save store settings to keep them, or Discard to put everything back, images and colour included. Nothing in those sections is saved until you do.
If any field has a problem, nothing is saved. The errors show next to the fields, and the message names them as they're labelled on screen, for example "Couldn't save. Check Discord invite." Fix them and save again.
If you have unsaved changes and try to leave the Storefront tab, by selecting another tab, the sidebar or a link, Enviglo asks Leave without saving? first.
Everything else, on every settings tab, saves the moment you change it (switches, dropdowns and buttons alike), with a short confirmation. Anything hard to undo asks first: unlinking your Discord server, disconnecting Roblox, transferring ownership, and closing or deleting the store.
Storefront
The Storefront tab is what visitors see: your store's name, look, links and numbers. Below those are your own address and, at the bottom, pausing, handing over and closing the store.
General
Store name: 2 to 48 characters.
Store address: your storefront's address, shown as enviglo.com/s/your-store. You can't edit it here; see below.
Description: up to 1,500 characters, shown on your storefront's About tab. Markdown is supported.
Change your store's address
A store's address can change once, with Enviglo's approval. Nothing redirects from the old address, so every link to it stops working the moment the change is approved. Only the owner can ask.
Under Store address, select Change address.
Enter the New address. The rules are the same as when you opened the store: 3 to 48 characters, using lowercase letters, numbers and single hyphens.
If you like, say Why. It helps the Enviglo team decide.
Tick the box to confirm you understand that old links will stop working.
Select Ask Enviglo.
While you wait, the request shows under the address, and you can select Withdraw request. You're notified when Enviglo decides. If the request is turned down, your address stays as it is and you can ask again. Once an address has changed, it's fixed for good.
Branding
Icon: a square image, at least 256×256.
Banner: wide and short. At 1600×270 it fills the space exactly; pick any other size and you're asked to frame it.
Background artwork: fills the page behind your storefront's header (the banner, name and stats) and fades into the page below. Soft, wide artwork works best. Ultimate only: below Ultimate, the section shows Comes with Ultimate instead.
Storefront colour: on Pro and Ultimate, pick a colour for your storefront. Buttons, links and chips on your pages take it; the Enviglo header above stays as it is. The colours are a fixed set so that every one stays readable. Select the first swatch to go back to Enviglo blue. Below Pro, it shows Comes with Pro.
The Preview beside the fields shows a new icon or banner as soon as you pick it, before you save.
Select Upload (or Replace) to add an image, then save the page. Images can be PNG, JPEG, WebP, GIF or AVIF, under 25 MB. To remove one, select the X beside it and save.
To reuse an image your store already has approved, select Choose from approved instead. It goes up when you save, without waiting for review.
On Ultimate, an animated GIF keeps moving. On every other plan a GIF uploads as its first frame.
Enviglo checks every new upload before it shows publicly. When you save, you'll see "Saved. New images show once Enviglo approves them." Until then your current image stays, and the field says a new one is waiting for review. If it's rejected, the field shows the reason, and so does your store's Notices page. See Notices from Enviglo.
With no banner, your storefront shows images from your products in its place.
Links
Everything here appears in the Links box on your storefront's About tab. Leave a field empty to remove it.
Website: any http or https address.
Discord invite: a discord.gg or discord.com/invite link. To connect the server itself for roles and delivery, see Connect your Discord server.
Roblox group ID: numbers only. Your storefront links to the group.
Social profiles: X, Instagram, YouTube, Twitch, TikTok and GitHub. Each must be an https link on that site.
Your store's Roblox place isn't typed in here. Enviglo takes it from your in-game hub: publish the hub game and join it once, and the place it runs in becomes your store's place. Buy on Roblox buttons open it with the product in the launch data (for a game pass, the button opens the game pass instead), and your storefront links to it as Play the store's game. The Roblox experience connection under Settings → Integrations works in that place's experience, and follows it if the hub moves. Start again on the hub card forgets the place, so a hub published somewhere else can set it. A product can send its buyers to a different place from its own Delivery page. See Set up the in-game hub.
Shown publicly
All three are on for new stores.
Sales: how many licenses your store has issued, and how many people own each product.
Followers: your follower count on your storefront, product pages and store cards.
Owner: who owns the store, in your storefront's sidebar and under the store's name. Your team always sees it.
What customers can do with your store is on the Selling tab: see What customers can do.
Your own address
On Ultimate, your storefront can serve on a domain you own. Under Your own address, add either:
The whole domain, like yourgame.com. This takes the domain over, so anything already served there stops, and www.yourgame.com is set up to come here too, so you don't need to add it yourself.
An address under it, like shop.yourgame.com. Use this one if you already have a website on the domain.
Enviglo then shows the exact DNS record to add (a type, a name and a value), which you put in at whoever manages the domain's DNS. If that's Cloudflare, set the record to DNS only (the grey cloud): a proxied record never connects. Press Check now once you have. It usually takes a few minutes and sometimes a few hours, and Enviglo keeps checking on its own either way, so you can close the page; the card says when it last checked.
Once it's live, your whole store works on your address: its front page, every product and your services. Anything that isn't your store, like Browse, other stores or signing in, opens on enviglo.com.
Your store stays at its enviglo.com address whatever happens, and search engines are pointed there, so your store counts once rather than competing with itself. If the plan ends or the store closes, the address stops serving; nothing in the store is affected.
Store status
Taking a break? Pause the store and it's hidden from Enviglo while buyers keep everything they own.
On Settings → Storefront, find Store status near the bottom and select Pause store.
If you like, write a Note for visitors, such as when you'll be back. It can be up to 160 characters.
Select Pause store.
While the store is paused:
The store and every product in it disappear from browse, search, the home page and your profile, and its promotions stop showing.
Anyone who follows an old link sees that the store is taking a break, with your note if you left one.
Buyers keep their library, downloads and Discord roles. Your in-game hub keeps recording Roblox purchases.
Your team can still open the storefront, with a banner saying it's paused.
Select Edit note to change the note. When you're ready, select Reopen store. Everything comes back exactly as it was, drafts and all.
The owner can hand the store to someone already on its team, under Transfer ownership. Enviglo asks you to confirm first, because only the new owner can hand it back. See Transfer or close your store.
Close or delete the store
At the very bottom of Storefront, the owner sees a red card: Close this store or Delete this store, depending on the store's history. See Transfer or close your store for which applies and what happens to your buyers.
Selling
The Selling tab sets what customers can do with your store, its categories, and what new products start as. Everything on it saves as you change it.
What customers can do
Each switch saves as you flip it.
Take custom work: shows Request custom work on your storefront and lets products take commissions. Requests arrive under Orders. Off for new stores. Services you publish take requests whether or not this is on; see Offer a service.
Accept messages: shows Message store on your storefront. Turning it off keeps conversations that are already open. On for new stores. See Messages and reviews for your store.
Let customers transfer licenses: owners can hand one of your products to another Enviglo user from their library. Every transfer is logged, you can block it per product, and you can move a license back from Customers. Off for new stores. See Give, revoke, restore and transfer licenses.
Store categories
Your own sections on your storefront, such as Vehicles. They show as filters above your products, and in a Store categories box on the About tab. Categories save as soon as you add, rename or delete one.
To add one, type a name and select Add. Names can be up to 32 characters, and each must be different.
Rename a category with the pencil, or delete it with the bin. Deleting a category doesn't delete its products; they just leave it.
A store can have up to 20. At 20, the page says "That's all 20 categories. Delete one to add another."
You put a product in categories from its Details page, and a product can be in more than one. See Product details.
New product defaults
What a new product starts as, so you don't set the same things on every one:
Platform and Marketplace category: filled in for you when you create a product. Choose Ask me each time to pick them yourself.
How buying works: the license type each new product starts with: One purchase, Buy more than once or Subscription. See Pricing and license types.
Each one saves as you pick it. Every product can still be set differently on its own pages, and changing a default leaves existing products alone.
FAQ
Open Settings → FAQ for the questions your store answers. They show in two places: a FAQ section on your store page, and a FAQ tab on every one of your products, under anything that product answers for itself.
Use them for what buyers keep asking before they buy, not for what one product does:
what support you give, and where to ask for it;
whether they can use your work in a game they charge for;
how updates reach them once they've bought;
what you do if something doesn't work.
Each question saves on its own, as soon as you press Add question or Save answer. There's no page-wide save here. Use the arrows to put them in the order you want; the first one on the page is open, so lead with the one people ask most. Answers take Markdown, the same as a product description, so you can link your Discord or a guide.
A store answers up to 20 questions, and a question fits in 160 characters with 2,000 for the answer. Questions about one product go on that product instead: see Product details.
Plan & badges
Open Settings → Plan & badges for your store's plan and badges.
Plan
The Plan section shows which plan this store is on (its owner's) and how much of each limit it's using. The plan itself is changed in the owner's own Settings → Plan: the owner's Change plan button opens it, and everyone else sees Compare plans. See Plans, limits and fees.
Badges
Enviglo gives badges to stores. They show next to your store's name across the marketplace.
Official: run by the Enviglo team.
Partner: an established creator Enviglo works with directly.
Verified: Enviglo checked the store is run by who it says it is. A verified store can also take pre-orders: see Take pre-orders.
Founding store: selling since myPod or Enviglo's first days.
You can ask for Verified and Partner here once your store meets what Enviglo asks for. Until then, the card lists each requirement, ticks the ones your store has and shows where it stands, and the button stays greyed out.
To ask for verification, your store needs:
to have been open for 60 days;
3 published products and 200 sales, counting purchases in Roblox and on the website, including those that came over from myPod;
a store icon and a description;
your Discord server connected, or 50 followers;
a rating of 4 stars or more across its store and product reviews. This only counts from 5 reviews, so a store with fewer isn't held back by it;
no warnings or suspensions from Enviglo, and no products suspended. A warning Enviglo has withdrawn doesn't count.
To apply to be a partner, your store needs:
to be verified;
to have been open for 180 days;
10 published products and 500 sales;
a rating of 4.5 stars or more from at least 25 reviews;
no warnings or suspensions.
When it meets them, select Request verification or Apply to be a partner and answer Enviglo's questions. For verification: who runs the store, where your work can already be found, how Enviglo can tell the two are connected, and where your buyers come from. For a partnership: what the store makes, what sells best, where your work is used, how you look after buyers, and what partnering would change. Tick the box to say the answers are true, and send it. It goes straight to the Enviglo team as a request, along with where your store stood when you asked.
While it's waiting, the card says so and offers Withdraw if you change your mind. Enviglo's answer arrives in your notices either way, and a request that's turned down says why, so you know what would change it. After a no, you can ask for verification again after 30 days, or apply to be a partner again after 60. The card shows the date and what Enviglo said.
What your storefront shows
At the top: your banner, icon, name and badges, and your name as owner when Owner is ticked. Visitors can Follow the store, use Message store and Request custom work when those are on, Share it or report it. Your team sees a Manage button in place of the message, request and report buttons.
Under the name: the store's rating, number of products, followers (when Followers is ticked), licenses issued (when Sales is ticked), and the month it opened. The rating comes from your store's own reviews once it has some, and from your products' reviews until then.
Sections: Products, Services when you've published any, About, Our team when you've added people (see Invite your team), FAQ when you've answered questions, and Reviews.
Troubleshooting
"Enter a discord.gg invite link." The Discord invite field only takes invite links.
"Roblox group IDs are numeric." Enter just the number, not the whole web address.
"Enter a link on x.com." (or another site) A social link has to be on that platform's own site.
"Your store's address has been changed once already, so it's fixed now." An address can only change once.
"Another store has that address." Pick a different new address.
Buy on Roblox opens the wrong place. Enviglo takes your store's place from your in-game hub, so publish the hub into the right place and join it once, or use Start again on the hub card. See Set up the in-game hub.
You can't see Settings, or some of its tabs. Ask an owner or admin for the permission you need. See Roles and permissions.