Products on Enviglo are bought with Robux on Roblox, or claimed for nothing when they're free. There's no card checkout for products on the website. This guide covers each way to get a product, and what happens after.
Link the Roblox account you buy with, so your Roblox purchases reach your library. See Link your Roblox account. You can buy before you link: the purchase waits for you.
What the buy panel tells you
The panel beside the product's gallery shows how it's sold, and the line under the buttons explains it.
What you see
What it means
Buy on Roblox
It's sold on Roblox, in the store's game or as a game pass.
Get it free
It's free. Claim it on the website.
Sold in-game
It's sold on Roblox, but the store hasn't linked its game on Enviglo. Buy it inside the store's Roblox game.
Off-sale on Roblox
Roblox reports it as not for sale right now.
Sold out
The store has sold every one it had.
Not out yet
It's an announced drop. The countdown shows when it opens.
Not available to buy yet
The store hasn't linked a Roblox product or game pass, so there's nothing to buy.
On a phone, the main button also sits in a bar along the bottom of the screen.
Buy in the store's Roblox game
Products sold as Roblox developer products are bought inside the store's own game.
On the product page, press Buy on Roblox.
Roblox opens the store's game with the product ready to buy. Confirm the purchase in Roblox.
The game tells Enviglo about the purchase, and the product lands in your library.
You don't need to be signed in to Enviglo to buy. If you haven't linked the Roblox account that paid, Enviglo keeps the purchase for you until you do (see Why linking Roblox matters).
Buy with a game pass
Some products are sold as Roblox game passes. For these, Buy on Roblox opens the game pass on Roblox.
Press Buy on Roblox, and buy the pass on Roblox.
Join the store's game. The game checks which passes you own when you join, and tells Enviglo.
The product lands in your library once your Roblox account is linked.
There's nothing to press on the website to verify a pass: joining the store's game is what records it. If the store has added its game on Enviglo, its page links to it under Links as Play the store's game.
A game pass can only be bought once on Roblox, so game-pass products are always one-purchase products.
Get a free product
On the product page, press Get it free. If you're not signed in, you'll be asked to sign in first.
The product goes straight into your library, and you'll see Added to your library.
You can also press Get it free from Quick view on a product card.
Bundles
A bundle is a product with other products inside it. Its page has a What's included tab listing them and, when the parts are priced in Robux, how much the bundle saves compared with buying them separately.
Buy or claim a bundle like any other product. You get the bundle and each product inside it, each as its own entry in your library. If you already own something in the bundle, you keep what you have rather than getting a duplicate. A subscription inside a bundle gets extended instead.
Buying again
Each product has a license type, which decides what buying it again does.
License type
What the product page shows
Buying it again
One purchase
The price alone
Adds nothing while you own it
Buy more than once
per copy · buy as many as you need
Adds another license, a copy
Subscription
per 30 days of access, or the number of days the store set
Adds that many days
Once you own a product, its page shows your download and library buttons instead of Buy on Roblox. For a product you can buy more than once, Buy another copy is there too, and for a subscription, Add more time. Both open the store's game, like Buy on Roblox.
Buy more than once
Every purchase of these is a license of its own, and each one appears separately in your library. They suit things you need one of per game, for example.
Subscriptions
A subscription gives you access for a set number of days per purchase. Buying again adds the days to the end of your current time, or starts them from now if your time has already run out.
Enviglo sends you a reminder 3 days before your access ends.
When it ends, downloads stop, the store's game no longer sees the product as yours, and any Discord role that came with it is removed.
The product stays in your library marked Ended, with a Renew button that takes you to the product page.
The product page shows Your subscription ended, the date, and how many days buying again gives you.
You get a notification once the purchase is on your account.
The product page shows You own this product, with a download button and Open in library.
If the product comes with a Discord role and your Discord account is linked, you get the role in the store's Discord server. See Link your Discord account.
Why linking Roblox matters
What you buy belongs to your Enviglo account, not to a Roblox account. When you buy on Roblox, Enviglo puts the product on the Enviglo account your Roblox account is linked to, and a store's game checks what you own the same way.
If you buy before linking, Enviglo keeps the purchase for that Roblox account on a stand-in account. When you link it, everything moves to your own account, and you get a notification that your Roblox purchases are on your account. Anything you bought on myPod comes across too. See Coming from myPod.
An Enviglo account can have one Roblox account linked. Buy with that one: a purchase made on a different Roblox account stays with that account.
Troubleshooting
I bought it, but it isn't in my library
In Settings, under Connections, check that Roblox shows as Linked, and that it's the Roblox account you paid with.
For a game pass, join the store's game after buying. That's when the pass is recorded.
Still missing? Message the store with your Roblox username, the product and when you bought it. See Get help with a purchase.
Nothing came up when the game opened
Buy on Roblox relies on the store's game to offer you the product as you join. If it doesn't, look for the product inside the game, or ask the store.
Messages when claiming a free product
The store revoked your license for this product. The store took your license away, and claiming again won't bring it back.
This store isn't available to you. The store has banned you.
This product isn't available. It's no longer on sale, or the store isn't open.
You're doing that too often. Try again later. You've claimed a lot of products in the last hour.