The agreement between you and Enviglo Labs Pty Ltd for using Enviglo, selling on it, and buying from it.
Enviglo is run by Enviglo Labs Pty Ltd, a company registered in Australia. These terms are the agreement between you and us for using enviglo.com. By using Enviglo you accept them. If you do not, please do not use it.
Enviglo is a marketplace. Creators list assets (models, systems, UI kits, tools) and other people buy a licence to use them. We provide the storefront, the file delivery and the licence records. A creator is not our employee or agent, and we do not make what they list.
Who you are paying depends on how you pay. When you buy on Roblox, Roblox takes the payment. When you pay by card on enviglo.com (for a plan, ad credit, or a service from a store), Enviglo Labs takes the payment through Stripe, and for a service we then pay the store its share.
You sign in with Discord, or with your email address using a sign-in link or a password. You are responsible for what happens under your account, so keep your password and the accounts you sign in with secure. Tell us at support@enviglo.com if you think someone else is using yours.
One person, one account. Do not make an account to get around a suspension, and do not pretend to be someone else or to be connected to a company or creator you are not.
When you buy a product you get a licence to use it, not ownership of it. Unless the creator says otherwise on the product page, that licence is for you, for your own projects, and does not let you resell the file, redistribute it, or pass it on as your own work.
Purchases currently happen on Roblox, through the creator's own experience. Roblox takes the payment and Roblox's terms apply to it; Enviglo records the licence and delivers the file. Enviglo takes no part of a Roblox sale.
What you bought stays in your library for as long as your account exists, including new versions the creator publishes, unless the licence was time-limited and says so. That stays true if the creator later removes the product or closes their store.
Some stores also offer services: work made to order, like a build or a script. When a service is paid by card through Enviglo, the store chooses whether it is paid straight away or once you confirm the work is delivered. If you do neither, the payment is released to the store 7 days after delivery unless you have raised a problem.
Your rights under the Australian Consumer Law cannot be excluded. If something you bought is faulty, does not do what it was described as doing, or is not fit for the purpose you were told about, you are entitled to a remedy, and nothing in these terms takes that away.
If you live outside Australia, you also keep any rights your own local consumer law gives you that cannot be excluded.
Outside of those rights, this is how refunds work:
Refunds go back to the card you paid with. If you think you were charged by mistake, contact us before going to your bank. We can usually fix it in a day, where a bank dispute takes weeks.
If you open a store, you are telling us that:
You keep ownership of what you upload. You give us the licence we need to run the marketplace: to store it, show it, and deliver it to people who buy it.
On a card payment taken through Enviglo, we pay you the price less card processing and our fee at your plan's rate, both shown on our pricing page. We take nothing from a Roblox sale.
Enviglo is free to use. Paid plans, listed on our pricing page, raise your limits and add features. They are billed monthly in US dollars through Stripe, with tax added where it is due, and renew automatically each month until you cancel.
You can change or cancel your plan any time from Settings → Plan. Moving to a different plan takes effect straight away, and the difference for the rest of the month is worked out and added to or taken off your next bill. Cancelling keeps the plan until the end of the month you paid for.
If we gave you free time on a plan and you subscribe during it, you are not charged until the free time ends. The monthly ad credit that comes with a plan starts once you have paid for a month.
When a plan ends, nothing you already have is taken away: products, team members and files stay, and keep selling. You just cannot add more past the limits of the plan you are on.
If a payment fails, we and Stripe will try again for a short time, and the plan ends if it still cannot be paid. If we change a plan's price, we will tell you at least 14 days before it applies to you, and you can cancel before it does.
Do not upload, sell or post:
Images and video are reviewed by us before they appear publicly. We may remove content, refuse an upload, or take a product down. Where we do, we will tell you why.
Email support@enviglo.com with a link to the listing, a description of the work, proof that it is yours, and your contact details. We take this seriously and act quickly. If you are the seller and believe a takedown was wrong, reply and tell us why and we will look again.
We can suspend or close an account that breaks these terms, harms other people, or puts the platform at risk. We will say what the reason was.
If we close an account because it broke these terms, we do not refund the rest of a plan's month. If we close your account, or stop offering your plan, when you have done nothing wrong, we refund the unused part of the month.
You can appeal any suspension or warning. Select Appeal beside it: on the sign-in page if your account is suspended, or on your store's Notices page. A person reads every appeal with everything behind the decision, and tells you what they decided and why. If we got it wrong, we will undo it. You can also email support@enviglo.com.
You can close your account at any time by asking us, through a support ticket or at support@enviglo.com.
We work to keep Enviglo up, but we do not promise it will never be down, and we may change or remove features. Enviglo depends on Roblox and Discord, and when they are down or change how they work, parts of Enviglo may not work either.
Nothing here excludes any guarantee, right or remedy you have under the Australian Consumer Law or other law that cannot be excluded. Where our liability can be limited, we limit it to resupplying the service, or paying the cost of having it resupplied.
Beyond that, and to the extent the law allows: we are not liable for what a creator sells or a buyer does with it, for anything you lose because a third party such as Roblox or Discord changed or stopped working, or for indirect or consequential loss.
We may update these terms. The date at the top changes when we do, and we will tell you about anything that materially affects you rather than changing it quietly. If you pay for a plan and a change leaves you worse off, you can cancel before it applies to you. Continuing to use Enviglo after a change means you accept it.
These terms are governed by the laws of Australia, and you and we submit to the courts of Australia. If part of these terms turns out to be unenforceable, the rest still stands.
Enviglo Labs Pty Ltd: support@enviglo.com. If you have an account you can also open a ticket from support, which is usually faster.