The Notices page in your store's dashboard lists the moderation decisions the Enviglo team has made about your store: warnings, suspended products, a suspended store, your products' reviews, and the review of every image and video you upload. Everyone on the store's team can open it.
Find your notices
Open Notices in your store's dashboard sidebar. The number beside it counts new warnings, suspended products and rejected uploads since you last opened the page, going back up to 30 days. Opening the page marks them as read for you.
Owners and admins are also notified when Enviglo makes a decision about your store. The owner can't turn these notifications off; admins can, under in . The decisions stay on either way.
Your store is in good standing: no active warnings and no suspended products.
Your store has notices to look at: it says how many active warnings and suspended products you have.
Your store is suspended: see below.
Beside it are counts of active Warnings, Suspended products, and what's In review: your products waiting for review and your store's uploads.
Warnings
A warning is a formal notice from Enviglo about your store, with the reason for it. Warnings stay on record, and repeated warnings can lead to a suspension.
Read the reason and fix what it describes. If Enviglo withdraws a warning, it stays on the list, faded and marked Withdrawn with the date.
Suspended products
Enviglo can suspend a single product. A suspended product:
is hidden everywhere, and can't be republished until Enviglo restores it
stays with the customers who own it, who keep their licenses
can't be downloaded while it's suspended. Buyers see "Enviglo is reviewing this product, so downloads are paused."
When Enviglo restores it, the product goes back to draft and you're notified. Check it over and publish it again. See Drafts, published and deleted products.
A suspended store
If Enviglo suspends your whole store, the page says Your store is suspended with the reason, and your dashboard shows a banner saying This store is suspended by Enviglo. While it's suspended:
Your storefront and products are hidden.
Buyers can't download your products.
Your store's API keys stop working.
You can't pause, close or delete the store.
Your team can still use the dashboard. When Enviglo lifts the suspension, you're notified and the storefront shows again.
Product review
Enviglo's team reviews every product before it's first published, and every change to it after, with its images and videos. See Submit it for review.
Waiting for review lists your products the team has, and what's being reviewed: a new product, or its new name, description, file or media.
Not sent for review lists products with images or videos waiting on you, not Enviglo: a new product you haven't submitted, or changes that were turned down. Open the product and send it for review, and they go with it.
Turned down shows product images and videos rejected in the last 90 days, with the reason. Upload a replacement opens the product's Media page, or appeal if you think the decision is wrong.
Select a product to open it.
Media review
Your store's icon, banner and background, and videos for promoted tiles, are checked before they go live. See Images, video and files.
Waiting for review shows what's still being checked. Until an upload is approved, it doesn't show publicly, and a new icon or banner doesn't replace the current one.
Rejected shows uploads turned down in the last 90 days, with the reason. Upload a replacement that follows the rules, or appeal if you think the decision is wrong. For your store's icon or banner, Upload a replacement takes you to the right page. For a promoted tile's video, add a new one from Promote.
Appeal a decision
If you think a decision is wrong, appeal it:
Select Appeal next to the warning, suspended product or rejected upload, or under your store's suspension.
Say why you think the decision is wrong, and attach screenshots if they help.
Select Send appeal.
A moderator reads it with everything behind the decision, including the report it came from, and either overturns it or keeps it. You hear back either way, with their reason, and the answer stays beside the decision on this page. An overturned suspension puts the product back in your drafts, or your store back online. An overturned rejection puts the upload live without you sending it again, within 30 days of the rejection; after that the file has been deleted, so upload it again.
Each decision can be appealed once. On a store's team, appealing a store suspension or a warning takes the Store settings permission, and appealing a suspended product or a rejected upload takes Edit products.
Common questions
Can I remove a warning? No. Warnings stay on record unless Enviglo withdraws them.
Where are other decisions? Decisions on promoted campaigns show on Promote; see Promote your products. Badges show under Settings → Plan & badges. Warnings about your own account, rather than a store, are under Account standing in account settings.