Tell your followers and customers about a release, a sale or what you're working on, on your storefront, in their notifications, by email and in your Discord server.
An update is news from your store: a new release, a sale, what you're working on. It shows on your storefront and on a page of its own. It reaches the people you choose in their notifications, and by email if they get store news. It can be posted in your Discord server too.
Before you start
Who can post: owners and admins, and staff with Promote, which is part of Settings. See Roles and permissions.
An open store: a paused store can't post updates.
Post an update
In your dashboard, open Updates.
Write a Title, then the update itself under What's new. Markdown works: bold, lists and links.
To say which product it's about, pick one under About a product. It's shown as a card under the update, with a link to buy it.
To add a picture, press Choose from approved and pick one of your store's approved images. Without one, the product's picture is used.
Under Who hears about it, choose Followers, Followers and customers, or Owners of the product. The last one is there once you've picked a product. Each shows how many people it reaches.
If your store posts updates in Discord, leave Also post it in ticked to post it in your channel too.
Press Post update.
Who hears about it
On your storefront: your latest three updates show under Updates, near the top, with a link to all of them.
Notifications: everyone in the audience gets one, with the update's title.
Email: people who get store news by email get it that way too. Each person gets at most two of these emails a day from all stores together, and the rest reach their notifications only. People can turn them off. See Messages and notifications.
Open Settings → Integrations and go to Updates in Discord.
Press Choose a channel and pick the channel.
The bot posts a short message in the channel to say your updates will appear there. That also checks it can post there. From then on, each update is posted with its title, the start of the text, its picture and a Read on Enviglo button. Updates never ping anyone.
If the bot can't post, Updates in Discord says so. In Discord, give the bot View Channel and Send Messages in that channel. On Ultimate with your own bot, updates are posted as your bot. See Your own Discord bot.
To stop, press Change channel and choose Don't post in Discord.
If Enviglo hides an update
Anyone can report an update that breaks the rules. If the Enviglo team hides it, it comes off your storefront and its page, and shows under Posted with the reason. If you think that's wrong, open a support ticket. See Notices from Enviglo.
Troubleshooting
"You've posted 3 updates this week." Wait until the time it gives.
"Your store is paused. Open it again to post updates." Open your store in Settings → Storefront, then post.
"Choose a picture from your store's approved images." Pick one with Choose from approved. New pictures go up as product images or store branding first.
"That product isn't published in this store." Only published products can be linked.
Nobody got my update. Nobody follows your store yet, or nobody owns the product you chose. It's still on your storefront.