Some stores make things to order. You can ask through one of a store's services, send a request for custom work, or ask for a commission on a product you own. Everything after that happens in your messages.
Before you start
You need to be signed in to send a request.
You can't request work from a store you're on the team of.
Ways to ask
Request a service
Stores that offer services list them on their page, under Services. Each card shows the price it starts from (From and a price in US dollars) or Priced on request, and, if the store has said, how long the work usually takes.
Open the store's page, go to Services and pick one.
The service's page describes the work and How it works. In the panel headed Request and the service's name, answer the store's questions. You have to answer the required ones.
Press Send request.
A service marked Fully booked right now isn't taking new requests.
Request custom work
If a store takes custom work, its page has a Request custom work button.
Press Request custom work.
Fill in:
Title: what you need, in a few words (at least 3 characters).
Brief: details, references and your deadline (at least 10 characters).
Budget: optional.
Press Send request.
Request a commission on a product
If you own a product and its store takes commissions for it, the product's page shows Request a commission. It works the same way as custom work, and tells the store which product you want something built on.
After you send it
Nothing is paid when you send a request. The conversation for your request opens in Messages, and the store is told. You can send up to 5 requests an hour.
Agree a price
The store replies with a quote: a price in US dollars, and sometimes a delivery date and a note. It appears in the panel at the top of the request's conversation.
To agree, press Accept. The button shows the price.
To say no, press Turn down. You can say what you'd change, and the store can then send a new price.
If the store sends a new price before you answer, it replaces the old one. To see every price so far, press the arrow in the corner of the panel (Show details).
Paying
Payment isn't made through Enviglo. Once you accept, the panel asks you to sort out payment with the store. Agree in the conversation how and when you'll pay, and the store starts work.
Follow the work
The chip at the top of the panel shows where your request is, and Show details adds a progress bar. Your messages list shows the status beside the conversation too.
Status
What it means
What you can do
Open
Waiting for the store to send a price.
Add anything in the conversation, or cancel.
Quoted
The store has sent a price.
Accept it or turn it down.
Accepted
You've agreed the price.
Sort out payment with the store.
In progress
The store is working on it.
Chat in the conversation, raise a problem, or cancel.
Delivered
The store says it's done.
Check it, then confirm it or raise a problem.
Completed
It's finished.
Nothing more to do.
Declined
The store won't take it on.
Send a new request later if you like.
Cancelled
You cancelled it.
Send a new request later if you like.
You get a notification each time the store moves your request on or replies.
Delivery
When the store marks the work delivered, the panel shows its delivery note, if it wrote one: where to find the work, such as a link, a file name or how to install it.
Check the work over.
If it's right, press Confirm it's done.
If you don't confirm, the request completes by itself 7 days after delivery. The panel shows the date.
Raise a problem
If something's wrong while the work is in progress or delivered:
Press Raise a problem.
Say what's wrong in a sentence or two, then press Send.
Your message goes into the conversation and the store is told straight away. If the work was already delivered, the request goes back to In progress and the 7-day countdown stops. When the store delivers again, you have another 7 days to check it.
Cancel a request
You can cancel while a request is Open, Quoted, Accepted or In progress.
In the request's conversation, press the arrow in the corner of the panel (Show details).
Press Cancel request, then Cancel request again to confirm.
The store is told you no longer need it, and the conversation closes. You can send a new request later.
Common questions
Can I review the store afterwards?
Yes. Once the store takes on your request, you can review it, and when the request is complete the panel links straight to the store's reviews. See Review a product or store.