Saved Oct 1, 2026 by @enviglo: Updated
For custom work, use **Request custom work** on the store's page or **Request a commission** on a product instead. See [Request a service](/wiki/request-a-service).+ ### Message a store from Discord++ You can also write to a store by sending Enviglo's bot a direct message on Discord.++ 1. Open a DM with the Enviglo bot (select it in a server's member list, then **Message**) and write your message.+ 2. The bot asks **Which store is this for?** Pick the store from the menu. It lists stores you've messaged, own something from or follow. For any other store, select **Find another store** and type its name or paste its link.+ 3. Your message goes to the store as a new conversation, and the bot says **Sent to** and the store's name.++ After that, everything you write in the DM goes to the same store, and the bot ticks each message once it's sent. The store's replies come to you as DMs from the bot. To answer one, select **Reply** under it or use Discord's reply on it. To write to a different store, select **Write to another store**.++ You can do the same from any server with `/message`: type your `text` and pick the `store`. In a store's own server, it goes to that store unless you pick another. See [Discord bot commands](/wiki/discord-bot-commands).++ Things to know:++ - **Only words go through.** Stores don't get files or pictures you send the bot. Put a link to the file in your message instead.+ - **It's the same conversation as on the site.** It shows in your [Messages](/messages) inbox, and you can carry on there or in Discord.+ - **No Enviglo account yet?** Messaging a store makes one for you, with your Discord linked. Sign in with Discord to see your conversations on the site. See [Create an account](/wiki/create-an-account).+## Your inboxOpen [Messages](/messages), or select **Messages** in the account menu. The account menu shows how many unread messages you have.…If you've linked Discord, Enviglo's bot sends you a direct message when you buy a product, claim a free one, or a store or another person gives or moves one to you. It says "You now own" and the product's name, or that it was transferred to you, with **Open your library** and **View product** buttons.- Discord only delivers it if your Discord settings let the bot message you. The product is in your library either way. See [Link your Discord account](/wiki/link-your-discord-account).+ If you've written to a store from Discord, the store's replies in that conversation come to you as DMs from the bot too. See [Message a store from Discord](#message-a-store-from-discord).++ Discord only delivers these if your Discord settings let the bot message you. The product is in your library either way. See [Link your Discord account](/wiki/link-your-discord-account).## Support tickets…
This guide covers talking to stores through your Messages inbox, and the ways Enviglo lets you know something happened: notifications on the site, emails and Discord messages.
Stores handle questions and support for their own products, so message the store first.
You're taken to the conversation in your inbox. Each time you use Message store you start a new conversation with its own subject.
If you're not signed in, you'll be asked to sign in first. You won't see Message store on a store you help run, or on a store that isn't taking messages.
For custom work, use Request custom work on the store's page or Request a commission on a product instead. See Request a service.
You can also write to a store by sending Enviglo's bot a direct message on Discord.
After that, everything you write in the DM goes to the same store, and the bot ticks each message once it's sent. The store's replies come to you as DMs from the bot. To answer one, select Reply under it or use Discord's reply on it. To write to a different store, select Write to another store.
You can do the same from any server with /message: type your text and pick the store. In a store's own server, it goes to that store unless you pick another. See Discord bot commands.
Things to know:
Open Messages, or select Messages in the account menu. The account menu shows how many unread messages you have.
Each conversation shows the store, the subject, the latest message and when it arrived. Labels tell you more:
To reply, open the conversation, type in the Write a message… box and select Send. Pressing Ctrl+Enter, or Cmd+Enter on a Mac, also sends. An open conversation checks for new messages every 30 seconds.
You can't reply to a closed conversation. It says "The store closed this conversation." To get in touch again, use Message store to start a new one.
A store can only start a conversation with you if you own something from it, or you've messaged it or asked it for work before. Stores can't message anyone else out of the blue.
Select the bell at the top of the site to see your latest 20 notifications. The bell shows how many are unread.
Notifications are removed 60 days after you read them, or after 180 days if you never do.
If you help run a store, it also notifies you about things like sales, messages and reviews. You choose which in Settings. See Account settings.
Some notifications are also emailed to the address on your account:
Messages, follows, reviews, sales, team changes and forum activity stay on the site. There's no setting to turn these emails off.
Two kinds of email come from stores:
You get at most two of these a day from all stores together, and the rest reach your notifications only.
To stop either kind, untick it in Settings under Notifications, or press Stop these emails at the bottom of one. The notifications keep coming either way.
Emails only go to a confirmed address on your account. Accounts made from myPod records start without one. Add or confirm yours in Settings under Sign-in. See Account settings.
Sign-in links, confirmation emails and password resets are sent separately, whenever you ask for them.
If you've linked Discord, Enviglo's bot sends you a direct message when you buy a product, claim a free one, or a store or another person gives or moves one to you. It says "You now own" and the product's name, or that it was transferred to you, with Open your library and View product buttons.
If you've written to a store from Discord, the store's replies in that conversation come to you as DMs from the bot too. See Message a store from Discord.
Discord only delivers these if your Discord settings let the bot message you. The product is in your library either way. See Link your Discord account.
Tickets to Enviglo support aren't in your inbox. Find them under Support in the account menu, and open a new one. See Get help with a purchase.
You can edit or delete a message you sent on a ticket, even after it's closed. On a computer, hover over the message and select the pencil or the bin in its top corner. On a phone the buttons are always there. You can also press the up arrow in an empty reply box to edit your last message.