Transfer or close your store

As a store's owner, you can hand the store to someone else, or shut it down. Buyers keep what they bought either way. Only the owner can do any of this.

Just need a break? Pause the store instead, and reopen it whenever you like. See Store settings.

Transfer ownership

Transferring makes someone else the owner. It's near the bottom of Settings → Storefront.

Before you start

• The new owner has to be on your team already. Invite them, and wait for them to accept. See Invite your team.
• Your plan needs room for them. The owner counts towards the team, so on Free there's room for one other person. Stores that came over from myPod have no team limit. See Plans, limits and fees.
• They need room for another store. It counts towards how many stores their own plan lets them own, and the store takes their plan, which may be higher or lower than yours.

Hand the store over

1. In your store's dashboard, open Settings → Storefront.
2. Near the bottom, under Transfer ownership, enter their username in New owner.
3. Select Transfer….
4. Read the confirmation. They get full control, including closing or deleting the store. You become an admin. The store moves onto their plan, so what it can do follows what they pay for. Only they can hand it back.
5. Select Transfer ownership.

It happens as soon as you confirm.

What happens

• They become the owner, with full control, including closing or deleting the store. They're notified.
• You become an admin. The new owner can change your role or remove you.
• The store keeps its address, products, licenses, customers and settings.
• The store moves onto the new owner's plan, so its limits follow what they pay for. See Plans, limits and fees.

To leave the team afterwards, select Leave on your own row on the Team page. An owner can't leave without transferring first.

Close or delete your store

The red card at the very bottom of Settings → Storefront removes your store. Only the owner sees it. What it offers depends on the store's history:

• Delete store: when nobody has ever held a license from the store and it has no payment or ad credit records with Enviglo. The store, its products, files, team and settings are removed for good.
• Close store: when the store has had customers, or has payment or ad credit records. The store can't be deleted, so it's closed instead, and what people bought stays theirs. The card says which applies to your store.

Close or delete it

1. In your store's dashboard, open Settings → Storefront, and go to the red card at the very bottom: Close this store or Delete this store.
2. Read what the card says will happen to your store.
3. Select Close store (or Delete store).
4. Type your store's name exactly as it appears.
5. Select Close store (or Delete forever).

You're taken back to Your stores.

What closing does

• The storefront and every product disappear from Enviglo, and your team loses the store's dashboard.
• API keys, webhooks, the in-game hub, the Roblox connection and any promotions stop, and the store lets go of its Discord server, so that server can be linked to another store.
• Buyers keep everything they bought in their library, and can still download it.
• Any ad credit left is given up.
• The store no longer counts towards how many stores you can own.

Reopen a closed store

You can't reopen a closed store yourself. Contact support, and Enviglo can reopen it. Reopening brings back the storefront, its products and the team's dashboard. API keys and webhooks stay off until you set them up again, and you'll need to connect Roblox and your Discord server again under Settings → Integrations.

A deleted store can't be brought back.

Troubleshooting

• "isn't on this store's team. Invite them first; once they've joined, you can hand the store over." Invite them from the Team page and wait for them to accept.
• "No Enviglo user with that username." Check the spelling of their username.
• "That account is suspended." A suspended account can't own a store.
• "owns 1 store, the most Free allows. Put one on Pro to own up to 3, or Ultimate for 10." The new owner already owns as many stores as their plans allow.
• "Transfer ownership before leaving your store." An owner has to hand the store over before leaving its team.
• "Your plan renews on …" and the button is greyed out. Cancel the plan first, so you aren't charged for a store that's gone. Plans belong to you, not the store, so Cancel it takes you to your own account Settings → Plan, where it's cancelled. See Plans, limits and fees.
• "Enviglo has suspended this store, so it can't be closed or deleted while that's being resolved." Contact support. See Notices from Enviglo.
• "Type the store name exactly to confirm." The name has to match exactly.