Claim your myPod store

When myPod moved to Enviglo, every hub became an Enviglo store. Hubs whose owner was known went straight to that person's account. The rest are held by a placeholder "unclaimed" account until the person who ran them claims them. This guide is for claiming one of those.

If your hub was registered to you on myPod, it's probably in your account already. Check Your stores first, and see Coming from myPod for everything else that moved across.

Who can claim

You prove you ran the hub in one of two ways:

• With Discord: you own the Discord server that was linked to the hub. Being an admin or having Manage Server isn't enough; you have to be the server's owner. Your Enviglo account needs to be linked to that Discord account.
• With Roblox: you own the Roblox group that was linked to the hub, using the Roblox account linked to your Enviglo account.

Not every hub had both. The claim page says which ones this store has, for example "No Roblox group was linked to this hub."

Before you start

• Sign in to Enviglo. See Create an account and sign in.
• To claim with Discord, link your Discord account. See Link your Discord account.
• To claim with Roblox, link your Roblox account. See Link your Roblox account.

Find the store

There are two ways in:

• From the storefront. An unclaimed store says "This store has not been claimed yet" on its About tab. Select Claim this store to open its claim page.
• From Your stores. Your stores lists Stores you can claim when Enviglo finds unclaimed stores linked to a Discord server or Roblox group you own. If Discord hasn't shared your server list with Enviglo yet, you'll see Ran a hub on myPod? instead. Select Show my Discord servers, allow it on Discord, and Enviglo looks again.

Claim the store

1. On the store's claim page, select Verify with Discord or Verify with Roblox. From Stores you can claim, select Claim instead; it runs the same check.
2. If the Enviglo bot has left the hub's Discord server, you'll be asked to let Discord share your servers. Select Let Discord share my servers, allow it on Discord, then verify again.
3. When the check passes, you'll see "Verified. The store is yours." and land in the store's dashboard.

What you get

• Ownership. You're the store's owner, with its products and categories, and its customers' licenses and purchase history from myPod. Buyers keep every license whatever happens with a claim.
• The catalogue you built. Stores from myPod show a myPod store label on the plan card and keep everything they arrived with, however far past their plan it goes. Adding beyond the plan needs a bigger one. See Plans, limits and fees.
• Possibly some free months. Some myPod stores came with free months of Pro or Ultimate. If yours did, the plan card under Settings → Selling shows when they end.

Next, check the store's details in Store settings, then see Set up the in-game hub.

If you can't claim

If you ran the hub but can't verify either way, for example because someone else owns the Discord server:

1. Select Open a support ticket on the claim page. It starts a ticket under Claiming a myPod store, with the store filled in.
2. In Message, explain how you ran the hub and anything that helps prove it.
3. Select Send to Enviglo support.

An Enviglo admin can hand the store over after checking.

Troubleshooting

• "Only the owner of … can claim this store through Discord." You're in the server but don't own it. Try the Roblox group if the store has one, or open a support ticket from the claim page.
• "Your Discord account isn't a member of that server." The Discord account linked to Enviglo isn't in the hub's server.
• "The Enviglo bot isn't in that server anymore." Select Let Discord share my servers, then verify again.
• "Only the owner of … can claim with Roblox." The Roblox account linked to your Enviglo account doesn't own the hub's group.
• "Link your Roblox account first, then try again." See Link your Roblox account.
• "This store has already been claimed." Someone else claimed it first. If you think that's wrong, open a support ticket.
• "You're doing that too often. Try again later." You can try up to 10 times an hour.
• Can claiming go past my store limit? Claiming isn't blocked by how many stores you own, but claimed stores count when you open a new store later.