Messages and notifications

First version

+ This guide covers talking to stores through your [Messages](/messages) inbox, and the ways Enviglo lets you know something happened: notifications on the site, emails and Discord messages.
   
+ ## Message a store
+  
+ Stores handle questions and support for their own products, so message the store first.
+  
+ 1. Open the store's page. From a product, select the store's name.
+ 2. Select **Message store**.
+ 3. Fill in a **Subject** and your **Message**, then select **Send**.
+  
+ You're taken to the conversation in your inbox. Each time you use **Message store** you start a new conversation with its own subject.
+  
+ If you're not signed in, you'll be asked to sign in first. You won't see **Message store** on a store you help run, or on a store that isn't taking messages.
+  
+ For custom work, use **Request custom work** on the store's page or **Request a commission** on a product instead. See [Request a service](/wiki/request-a-service).
+  
+ ## Your inbox
+  
+ Open [Messages](/messages), or select **Messages** in the account menu. The account menu shows how many unread messages you have.
+  
+ Each conversation shows the store, the subject, the latest message and when it arrived. Labels tell you more:
+  
+ - **Request** with its status, such as **Quoted** or **In progress**, when the conversation is about a request for custom work.
+ - **Closed** when the store has closed the conversation.
+  
+ To reply, open the conversation, type in the **Write a message…** box and select **Send**. Pressing Ctrl+Enter, or Cmd+Enter on a Mac, also sends. An open conversation checks for new messages every 30 seconds.
+  
+ You can't reply to a closed conversation. It says "The store closed this conversation." To get in touch again, use **Message store** to start a new one.
+  
+ ### When a store messages you first
+  
+ A store can only start a conversation with you if you own something from it, or you've messaged it or asked it for work before. Stores can't message anyone else out of the blue.
+  
+ ## Notifications
+  
+ Select the bell at the top of the site to see your latest 20 notifications. The bell shows how many are unread.
+  
+ - Select a notification to open what it's about. That marks it read.
+ - Select **Mark all read** to clear the count.
+ - Select the gear to choose what the stores you help run tell you about. See [Account settings](/wiki/account-settings).
+  
+ Notifications are removed 60 days after you read them, or after 180 days if you never do.
+  
+ ### What you're notified about
+  
+ - **Products added to your account:** something you bought in a game, a free product you claimed, a code you redeemed, and products a store or another person gives or moves to you.
+ - **Subscriptions:** three days before one runs out, and when it has.
+ - **Products you own:** a new version is ready to download.
+ - **Your wishlist:** a product on it goes on sale, or a drop you saved comes out.
+ - **Messages and requests:** a store replies to you, and each step of a request for custom work.
+ - **The forum:** replies to your topics and posts, mentions, and your reply being marked as the solution. See [Use the forum](/wiki/use-the-forum).
+ - **People:** someone follows you, or reviews you as a creator.
+ - **Enviglo:** replies to your support tickets, warnings and other decisions about your account, a rejected picture, and your Roblox account being linked.
+ - **Store teams:** an invitation to join a store's team, and changes to your role on one.
+  
+ If you help run a store, it also notifies you about things like sales, messages and reviews. You choose which in Settings. See [Account settings](/wiki/account-settings).
+  
+ ## Emails
+  
+ Some notifications are also emailed to the address on your account:
+  
+ - products added to your account
+ - updates on your requests for custom work
+ - invitations to join a store's team
+ - a drop you saved coming out
+ - anything from Enviglo itself, such as support replies, decisions about your account, subscription reminders and your Roblox account being linked
+  
+ Messages, follows, reviews, sales, product updates, team changes and forum activity stay on the site. There's no setting to turn these emails off.
+  
+ Emails need a real address on your account. Accounts made from myPod records start without one. Add or check yours in Settings under **Sign-in**. See [Account settings](/wiki/account-settings).
+  
+ Sign-in links, confirmation emails and password resets are sent separately, whenever you ask for them.
+  
+ ## Discord messages
+  
+ If you've linked Discord, Enviglo's bot sends you a direct message when you buy a product, claim a free one, or a store or another person gives or moves one to you. It says "You now own" and the product's name, or that it was transferred to you, with **Open your library** and **View product** buttons.
+  
+ Discord only delivers it if your Discord settings let the bot message you. The product is in your library either way. See [Link your Discord account](/wiki/link-your-discord-account).
+  
+ ## Support tickets
+  
+ Tickets to Enviglo support aren't in your inbox. Find them under **Support** in the account menu, and [open a new one](/support/new). See [Get help with a purchase](/wiki/get-help-with-a-purchase).
+  
+ ## Troubleshooting
+  
+ - **"This store isn't taking messages right now."** The store has turned messages off.
+ - **"This store is not accepting messages from you."** The store has stopped you from messaging it.
+ - **"This store is not available."** The store has been suspended or closed.
+ - **"You're doing that too often."** You can start 10 conversations an hour and send 60 messages every 10 minutes. The message says how long to wait.
+ - **"Keep messages under 4,000 characters."** Split a long message in two.
+ - **No emails arriving.** Check the address under **Sign-in** in Settings, and your spam folder.