Saved Sep 19, 2026 by @enviglo: Matches the fixes to plans, products and sign-in
- **You didn't get a direct message.** Discord only delivers it if your Discord settings let the bot message you. The product is in your library either way.- **A role is missing.** Run `/retrieve` in the store's server. If the product has no role, there's nothing to give; ask the store. See [Discord roles for products](/wiki/discord-roles-for-products).- - **The Discord account is already linked to another Enviglo account.** Enviglo won't link it twice. Sign in to the other account, unlink Discord there, then link it here.- - **"Session is not fresh"** when you unlink. Sign out, sign back in, and unlink again.+ - **"That account is already linked to a different Enviglo account."** Enviglo won't link one Discord account twice. Sign in to the other account, unlink Discord there, then link it here.+ - **"For your security, sign out and back in, then unlink it."** Unlinking needs a recent sign-in. Sign out, sign back in, and unlink again.
Linking Discord connects your Discord account to your Enviglo account. If you signed up with Continue with Discord, it's already linked and there's nothing to do.
/licenses and /retrieve in a store's server work with your Enviglo account. See Discord bot commands.Enviglo uses your server list to find myPod stores you can claim and, if you run a store, to let you pick its server.
A Discord account can only be linked to one Enviglo account. To switch to a different Discord account, unlink the old one, then link the new one.
For a product's role to reach you:
The bot gives you the role when you buy or claim the product, or when it's given or moved to you. If you joined the server later, linked Discord afterwards, or the role is missing for any other reason, run /retrieve in the store's server and pick the product. The bot adds the role if it's missing.
In Connected accounts, next to Discord, select Unlink.
Once it's unlinked, Enviglo can't give you product roles, change them or send you delivery messages, and the bot won't recognise you. You can't sign in with Discord until you link it again.
Before you unlink, make sure you can still get in. Add and confirm an email address under Sign-in first. You can't sign in with Roblox, so a linked Roblox account doesn't count. See Account settings.
If Discord is your only linked account and you have no confirmed email, Enviglo stops you with "You'd have no way to sign in. Confirm an email under Sign-in first, or link another account."
/retrieve in the store's server. If the product has no role, there's nothing to give; ask the store. See Discord roles for products.