Images, video and files

An upload only counts towards publishing once it's approved.

How many you can add

A product can have 12 media items, counting ones still waiting for review. The counter shows how many you've used, for example 3/12. At 12, the add buttons are greyed out until you remove something.

Order and cover

Drag a tile by its handle to move it. The keyboard works too. To remove one, press the bin icon on its tile.

• Your first image is marked Cover, wherever it sits among your videos.
• Cards in browse, search and on your storefront use your first image as the cover, and show your second image when someone hovers. For both to work, keep images in the first two places.
• The product page's gallery shows everything in your order, starting with the first item.
• Cards and the gallery use a wide frame (16 by 10) and crop images to fill it, so keep the important part near the middle.

Publishing needs at least one image. If a published product later loses all its images, it's shown with a cover Enviglo draws for it, sits behind products that have a picture of their own, and is flagged No artwork under Needs attention.

Your in-game hub can't show images hosted on Enviglo. Set the picture it uses with In-game hub image on the Delivery page. See Delivery on Roblox and Discord.

Files and versions

This is what owners download from their library. You don't need a file to publish, but owners see "No file uploaded yet" until you add one.

Upload a version

1. Type a Version, such as 1.3.0.
2. Press the box that says Choose a file (.rbxm, .zip, .fbx, .unitypackage…) and pick your file.
3. Press Upload version. A percentage shows while it uploads.

The rules:

• Any type of file, up to 50 MB on Free, 250 MB on Pro and 2 GB on Ultimate. A Roblox model, script or plugin is usually far under that.
• The version can be up to 32 characters: letters, numbers, dots, dashes, underscores and plus signs, with no spaces. It must start with a letter, number or underscore.
• Each version number can only be used once per product.
• A product keeps up to 20 versions on Free, 50 on Pro and 100 on Ultimate. The counter shows how many you have, for example 4/20.
• Numbers show with a "v" in front, so 1.3.0 appears as v1.3.0. A word like Beta shows as you typed it.

What owners get

The newest upload is marked Latest, whatever its number. That's the one owners download, from their library or from the Download button on the product page, which names the version.

The product page also lists the files under Included files. Once there's more than one version, its Details tab shows a Version history.

When you upload a version, everyone who currently owns the product gets a notification that it was updated to that version, and that a new version is ready to download from their library. If your store uses webhooks, they also get a File uploaded event. See Webhooks.

Each version on your Media page shows how many times it's been downloaded and when it was last downloaded, or "Never downloaded". Your team can download any version from there.

Delete a version

Press the bin icon beside the version, then Delete. Owners can no longer download it, and you can't undo this. You need the Delete products permission.

You can't delete the only file of a product people own, because it's the only thing they can download. Upload the new version first, then delete the old one.

Troubleshooting

• "Use a PNG, JPEG, WebP, GIF or AVIF image." or "Images must be under 12 MB." Convert or shrink the image and try again.
• "Use an MP4, WebM or MOV video." or "Videos must be under 200 MB." The same goes for videos.
• "Products can have up to 12 media items, counting ones waiting for review." Remove an item, or take back an upload that's still pending.
• "Paste a link to a YouTube video." The link isn't a YouTube video link. Copy it from the video's Share button.
• "Could not import that image from Roblox." Check the ID, and that you picked the right Type for it.
• "Files must be under 50 MB." Split the download, make it smaller, or move up a plan — Pro raises the limit to 250 MB and Ultimate to 2 GB.
• "Use a short version like 1.2.0." Take out spaces and other symbols.
• "Version 1.3.0 already exists. Use a new version number." Every upload needs a new version number.
• "Your plan keeps 20 versions of a product. Delete an old one first." Delete a version you no longer need, or move up a plan.
• "You're uploading too quickly. Try again in a few minutes." One person can start 150 uploads an hour.
• My image isn't on the product page. It's waiting for review. Check Waiting for review on Media.