Offer a service

If another of your services already uses the address, Enviglo adds a number to it and tells you when you save. A store can list up to 50 services, not counting archived ones.

Write the request form

The Request form is what customers answer when they ask for the service. Ask for what you need to price it; the rest can happen in messages. A new service starts with one required question, "What do you need?", which takes a long answer.

1. Select Add a question and choose a kind:
   • Short answer: a name, a callsign, a colour.
   • Long answer: room to describe what they want.
   • Pick one: one option from a list.
   • Pick any: any number of options from a list.
   • Number: how many, how big.
   • Yes or no: a single question with a yes or no answer.
   • Link: a reference image, a model, a Roblox game. Customers have to enter a full web address.
   • Date: a deadline or an event date.
2. Write the Question, and a Hint if it helps people answer.
3. Tick Needs an answer to make the question required.
4. For Pick one and Pick any, fill in at least two Options. Select Add option for more, up to 12.
5. Use the arrows to reorder questions, and the bin icon to remove one. A form always keeps at least one question.

A form can have up to 20 questions. Every question needs wording, and every Pick one or Pick any question needs at least two options, before you can save. What customers see, beside the editor, previews the form exactly as customers will get it.

Each request keeps the questions as they were worded when it was sent, so changing the form later doesn't change requests you already have.

Getting paid

The Getting paid section has two options, Held until it's done and Paid up front. They apply to card payments through Enviglo, which aren't open yet. Until they are, the choice doesn't change anything: you and your customer agree between you how they'll pay, and Enviglo keeps track of the request.

Publish a service

1. Save your changes. You can't publish with unsaved changes.
2. Select Publish.

The service appears in the Services section of your storefront and at its own address. Select View to see it. While a service is a draft, only your team can open its address, and they see it marked as a preview.

Enviglo won't publish a service that's still called "New service". Give it a name customers will recognise first.

Change or retire a service

• Unpublish takes it off your storefront and makes it a draft again.
• Archive retires it: it leaves your storefront, and its requests stay where they are. You can publish it again later.
• Pause new requests, under Taking requests, keeps it on your storefront marked as fully booked, and nobody can send a new request until you untick it. Save after changing it.
• The bin icon at the top deletes a service, once you confirm with Delete. If anyone has asked for it, it's archived instead, so their requests keep its name.
• On the Services page, use the arrows to move services up and down. Your storefront lists them in the same order.

Take custom work and commissions

Besides services, customers can ask you for work in two other ways. Both are off until you turn them on, and both send requests to the same place as services: Orders, under Requests.

Custom work requests

1. In your store's dashboard, open Settings, then Selling.
2. Under What customers can do, switch on Take custom work. It saves straight away.

Your storefront then shows Request custom work.

Commissions on a product

1. Open Products, select the product, then open Pricing.
2. Under What customers may do with it, turn on Take commission requests for this product.
3. Select Save pricing.

The product's page then shows Request a commission. Commissions only work while Take custom work is on for your store.

For both, customers give a Title and a Brief, and a Budget if they like.

Services don't depend on Take custom work. A published service takes requests unless you pause it.

What customers see

• Your storefront gets a Services section listing your published services, each with its "From" price or Priced on request, and how long it usually takes. A paused service shows Fully booked right now.
• Each service has its own page, at /s/your-store/services/your-service, with your description, a short explanation of how requests work, and your form. The form tells customers there's nothing to pay yet, and that nothing goes ahead until they accept your price.
• Customers have to sign in to send a request. Sending it opens a conversation with your store in their messages.
• People on your team can't request your own store's services, and customers you've banned can't send requests. See Customers and bans.

For the customer's side of things, see Request a service.