Saved Sep 29, 2026 by @enviglo: Rejected uploads can be overturned on appeal and go live without uploading again
Every image and video uploaded to your store is checked before it goes live: your store's icon and banner, product media, and videos for promoted tiles.- **Waiting for review** shows what's still being checked. Until an upload is approved, it doesn't show publicly, and a new icon or banner doesn't replace the current one.- - **Rejected** shows uploads turned down in the last 90 days, with the reason. Rejected files are deleted, so upload a replacement that follows the rules. For product media, or your store's icon or banner, **Upload a replacement** takes you to the right page. For a promoted tile's video, add a new one from **Promote**.+ - **Rejected** shows uploads turned down in the last 90 days, with the reason. Upload a replacement that follows the rules, or appeal if you think the decision is wrong. For product media, or your store's icon or banner, **Upload a replacement** takes you to the right page. For a promoted tile's video, add a new one from **Promote**.## Appeal a decision…2. Say why you think the decision is wrong, and attach screenshots if they help.3. Select **Send appeal**.- A moderator reads it with everything behind the decision, including the report it came from, and either overturns it or keeps it. You hear back either way, with their reason, and the answer stays beside the decision on this page. An overturned suspension puts the product back in your drafts, or your store back online.+ A moderator reads it with everything behind the decision, including the report it came from, and either overturns it or keeps it. You hear back either way, with their reason, and the answer stays beside the decision on this page. An overturned suspension puts the product back in your drafts, or your store back online. An overturned rejection puts the upload live without you sending it again, within 30 days of the rejection; after that the file has been deleted, so upload it again.Each decision can be appealed once. On a store's team, appealing a store suspension or a warning takes the **Store settings** permission, and appealing a suspended product or a rejected upload takes **Edit products**.…
The Notices page in your store's dashboard lists the moderation decisions the Enviglo team has made about your store: warnings, suspended products, a suspended store, and the review of every image and video you upload. Everyone on the store's team can open it.
Open Notices in your store's dashboard sidebar. The number beside it counts new warnings, suspended products and rejected uploads since you last opened the page, going back up to 30 days. Opening the page marks them as read for you.
Owners and admins are also notified when Enviglo makes a decision about your store. The owner can't turn these notifications off; admins can, under Notifications in account settings. The decisions stay on Notices either way.
The panel at the top sums things up:
Beside it are counts of active Warnings, Suspended products, and uploads In review.
A warning is a formal notice from Enviglo about your store, with the reason for it. Warnings stay on record, and repeated warnings can lead to a suspension.
Read the reason and fix what it describes. If Enviglo withdraws a warning, it stays on the list, faded and marked Withdrawn with the date.
Enviglo can suspend a single product. A suspended product:
When Enviglo restores it, the product goes back to draft and you're notified. Check it over and publish it again. See Drafts, published and deleted products.
If Enviglo suspends your whole store, the page says Your store is suspended with the reason, and your dashboard shows a banner saying This store is suspended by Enviglo. While it's suspended:
Your team can still use the dashboard. When Enviglo lifts the suspension, you're notified and the storefront shows again.
Every image and video uploaded to your store is checked before it goes live: your store's icon and banner, product media, and videos for promoted tiles.
If you think a decision is wrong, appeal it:
A moderator reads it with everything behind the decision, including the report it came from, and either overturns it or keeps it. You hear back either way, with their reason, and the answer stays beside the decision on this page. An overturned suspension puts the product back in your drafts, or your store back online. An overturned rejection puts the upload live without you sending it again, within 30 days of the rejection; after that the file has been deleted, so upload it again.
Each decision can be appealed once. On a store's team, appealing a store suspension or a warning takes the Store settings permission, and appealing a suspended product or a rejected upload takes Edit products.