Delete your account

First version

+ There's no button to delete your account yourself. Enviglo support deletes it for you when you ask. This guide covers what to do first, how to ask, and what deleting changes.
   
+ Deleting an account can't be undone.
+  
+ ## Before you ask
+  
+ - **Hand over any store you own.** Enviglo can't delete an account that still owns a store. Transfer each one to someone else first. See [Transfer or close your store](/wiki/transfer-or-close-your-store). If that isn't possible, say what you'd like done with the store when you ask.
+ - **Keep what you want from your library.** Once your account is gone, you can't download anything from it. Download the files you want to keep first. See [Your library and downloads](/wiki/your-library).
+ - **Move licenses you want someone else to have.** Where a store allows it, you can give a license to another account. See [Give a license to someone else](/wiki/transfer-a-license).
+  
+ ## Ask for your account to be deleted
+  
+ 1. Go to [Contact Enviglo support](/support/new), or select **Support** in the account menu and then **New ticket**.
+ 2. Under **What is it about?**, choose **My account**.
+ 3. Give it a **Subject**, such as "Delete my account".
+ 4. In **Message**, say you want your account deleted, and mention any store you still own.
+ 5. Select **Send to Enviglo support**.
+  
+ Enviglo replies in the ticket and sends you a notification.
+  
+ If your account is suspended, you can't open a ticket. The sign-in page tells you your account is suspended and gives an email address for Enviglo support: ask there instead.
+  
+ ## What happens when it's deleted
+  
+ - **Your profile goes.** Your profile page, pictures, bio, links and the personal details on your account are removed, along with your links to Discord and Roblox.
+ - **Your licenses stay on record without an owner.** Nobody can use them: no downloads, no Discord roles, and games no longer recognise you as the owner.
+ - **Purchase records stay with the stores.** The record that a sale happened is kept, but it's no longer tied to you.
+ - **These are deleted:** reviews you wrote, who you follow, your wishlist, your notifications, your conversations with stores and your support tickets.
+ - **Forum posts and wiki edits stay.** Your topics and posts remain, shown as from a "Deleted account". Your wiki edits stay in each page's history, credited to "a deleted account".
+ - **You leave every store team** you were on.
+  
+ ## Accounts made from myPod
+  
+ If Enviglo made an account for you from myPod's records and you'd rather it didn't exist, ask for it to be deleted in the same way. See [Coming from myPod](/wiki/coming-from-mypod).