Plans, limits and fees

Every store is on one of three plans: Free, Pro or Ultimate. The plan sets how big your catalogue and team can be, how many stores you can own, and Enviglo's fee on web sales. Each store has its own plan, and new stores start on Free.

Compare the plans

Every plan includes the storefront, file delivery and licenses, the Roblox and Discord integrations, and analytics going back to the day your store opened. Ultimate also comes with priority support: tickets you open go to the front of Enviglo's queue while you own an Ultimate store. See Get help with a purchase. The pricing page compares the plans too.

Fees

Enviglo's fee is a share of each web sale: 7% on Free, 3% on Pro and 1.5% on Ultimate.

Products are bought with Robux on Roblox, and Enviglo takes nothing from Roblox sales. Roblox takes its own cut of those.

What counts towards each limit

• Products: every product that isn't deleted, drafts included. A deleted product that people still own doesn't take a place.
• Team members: everyone on the team, the owner included, plus invitations that haven't run out. On Free, that's just you.
• API keys: keys that still work. Revoked keys and your in-game hub's own key don't count.
• Webhooks: every webhook you've added.
• Custom roles: named staff roles you've made. Free stores can't make them.
• Stores you can own: set by the best plan among the stores you own, so one store on Pro lets you own up to 3 in total. Closed stores don't count.

To see how much of each your store is using, open Settings → Selling in your store's dashboard and look at the Plan section.

When you reach a limit

Nothing you already have stops working. You just can't add another until you make room or move up a plan. The message says what would lift the limit, for example:

• "Your plan covers 5 products. Pro raises that to 40."
• "Your plan covers 1 team member. Pro raises that to 5."
• "Custom roles come with the Pro and Ultimate plans."
• "You own 1 store, the most Free allows. Put one on Pro to own up to 3, or Ultimate for 10."

On Ultimate, the message only says what the plan covers. If you own 10 stores and need more, contact support.

Moving down a plan never removes anything. What you already have stays, and anything new follows the lower plan's limits.

Stores from myPod

Stores that came over from myPod show a myPod store label on the plan card. Whatever their plan, the card shows no limit for products and team members, so the catalogue and team they arrived with stay put. API keys, webhooks and custom roles follow the plan, as they do for any store.

Some myPod stores were also given free months of a paid plan, as a thank-you to owners who held myPod Plus or Enterprise: Pro for Plus, Ultimate for Enterprise. The plan card shows the date the free plan ends, and you get a reminder a week before. After that date the store moves to Free and keeps everything in it, unless it's subscribed to a paid plan by then.

To keep the plan, select Keep Pro or Keep Ultimate in the Plan section and subscribe. You're not charged until the free months end, and the plan card shows the date of the first payment. Free months don't include the monthly ad credit.

Upgrade your plan

Owners and admins can change the plan. Staff who can open Selling see the plan, but not the buttons.

1. In your store's dashboard, open Settings → Selling.
2. In the Plan section, select Upgrade to Pro or Upgrade to Ultimate.
3. Pay on Stripe's checkout page. Plans are billed monthly in US dollars, with tax added where it applies. You can enter a promotion code there if you have one.
4. You come back to Selling, and "Payment received. Thank you!" confirms it. The new limits and fee apply straight away.

If you leave checkout without paying, you'll see "Checkout cancelled. Nothing was charged." If the payment is still processing, the page updates once Stripe confirms it.

Select Compare plans in the Plan section to see the plans side by side.

Change or cancel your plan

Once a store is paying, the Plan section shows when it renews, and Manage billing takes the place of the upgrade buttons. Manage billing opens Stripe's billing portal, where you can:

• switch between Pro and Ultimate, with Stripe adjusting the charge for the rest of the billing period
• update your card and your billing details
• see and download invoices
• cancel the plan.

Cancelling keeps the plan until the end of the month you've paid for. The plan card shows that it's cancelled and the date it moves to Free. When it does, everything you added stays.

If a payment fails

The plan stays while Stripe retries the card, and the plan card says the last payment didn't go through. You're also told by notification and email. Update your card through Manage billing to keep the plan. If Stripe stops retrying, the store moves to Free.

Closing a store on a paid plan

You can't close or delete a store while its plan is set to renew. Cancel the plan first. See Transfer or close your store.

If billing isn't available

When paid plans aren't on sale, the Plan section shows your plan and what you're using, with no upgrade or billing buttons, and says nothing is charged yet. The Buy credit panel on Promote doesn't appear either.

Ad credit

Pro includes $2 of ad credit a month and Ultimate $5, added to your store's credit once a month. Owners and admins can also buy credit in packs. Credit pays for promoted tiles in browse and on the home page. See Promote your products.