Saved Sep 19, 2026 by @enviglo: First version
+ The audit log is your store's full record: what your team changed, what your customers did, what came in from your game, and decisions from Enviglo. This guide covers where to find it, what it records, who can see it and how to search it.+ ## Who can see it++ - Owners and admins.+ - Staff whose custom role includes **Audit log**. This permission only comes with a custom role, on Pro and Ultimate. See [Roles and permissions](/wiki/roles-and-permissions).++ The log includes giveaway codes, webhook addresses and every customer's activity, which is why it isn't part of the everyday permissions.++ ## Open the audit log++ In your store's dashboard, open **Audit log**, in the **Records** part of the sidebar. Older links to a store's activity page open the audit log too.++ The page starts with four figures:++ - **Entries**: how many entries match your filters.+ - **People involved**: how many different people appear on the current page.+ - **Most common**: the kind of entry that appears most.+ - **From your team**: entries by your team, with the number from customers underneath.++ Entries are listed newest first, grouped by day, 40 to a page.++ ## What's recorded++ Each entry has a tag saying who did it:++ | Tag | What it covers |+ | --- | --- |+ | **Your team** | Changes by people on your team: products, prices, files, licenses, codes, bans, settings, team members, roles, approvals, integrations and more |+ | **Customers** | Downloads, reviews, follows, codes redeemed, and service requests and payments |+ | **Your game** | Purchases made in your game, and anything done with one of your API keys |+ | **Enviglo** | Decisions made by the Enviglo team |+ | **Automatic** | Scheduled work, with nobody behind it |++ Things done through the Discord bot say "in Discord". Changes a manager approved name the manager who approved them. See [Approvals](/wiki/approvals).++ Entries are kept for as long as the store exists.++ ## Filter the log++ - **Who:** the row of buttons at the top (**Everyone**, **Your team**, **Customers** and so on) shows how many entries each has. Only the ones with entries appear.+ - **Search:** type what something was called, such as a product's name, or an action or an IP address, and press Enter.+ - **Done by:** one person's entries. Use this to find everything a team member did.+ - **About:** one kind of thing, such as products or licenses.+ - **Exactly:** one specific action, with how many there are in the date range.+ - **When:** **Last 24 hours**, **Last 7 days**, **Last 30 days**, **Last 90 days**, **Last year** or **All time**. The log opens on the last 90 days.++ Select **Clear** to go back to everything from the last 90 days.++ ## Read an entry++ Each entry shows who did it, what they did and when. Entries about a product, customer, request, role, approval or similar have an **open** link that takes you to it.++ Select **Details** (or the number of fields, when something was edited) to see more:++ - each field that changed, from its old value to its new one+ - what the entry is about, and the exact date and time+ - for your team's entries, the IP address and the browser and device they used+ - anything else recorded with it, such as the code or the reason++ Customers' IP addresses and browsers never appear in your log.++ To share an entry with someone else on the team who can see the log, open its details and select **Copy a link to this entry**.++ ## Other places to see activity++ - **Overview:** owners and admins see **Recent activity**, the last few entries from the log, with a link to the **Full audit log**.+ - **Settings** → **Team:** each member's row shows when they last opened the dashboard, how many changes they've made in the last 30 days, and their latest change. Select the count to see their entries in the log. **Everything the team has done** opens the whole log.+ - **A license's page:** the **History** panel shows everything that has happened to that license. See [Give, revoke, restore and transfer licenses](/wiki/manage-licenses).++ ## Troubleshooting++ - **"Nothing matches."** No entry fits your filters. Try a wider range under **When**, or select **Clear**.+ - **You can't see Audit log in the sidebar.** You need to be an owner or admin, or be on a custom role that includes **Audit log**.+ - **Recent activity isn't on the Overview.** It's only shown to owners and admins.
The audit log is your store's full record: what your team changed, what your customers did, what came in from your game, and decisions from Enviglo. This guide covers where to find it, what it records, who can see it and how to search it.
The log includes giveaway codes, webhook addresses and every customer's activity, which is why it isn't part of the everyday permissions.
In your store's dashboard, open Audit log, in the Records part of the sidebar. Older links to a store's activity page open the audit log too.
The page starts with four figures:
Entries are listed newest first, grouped by day, 40 to a page.
Each entry has a tag saying who did it:
| Tag | What it covers |
|---|---|
| Your team | Changes by people on your team: products, prices, files, licenses, codes, bans, settings, team members, roles, approvals, integrations and more |
| Customers | Downloads, reviews, follows, codes redeemed, and service requests and payments |
| Your game | Purchases made in your game, and anything done with one of your API keys |
| Enviglo | Decisions made by the Enviglo team |
| Automatic | Scheduled work, with nobody behind it |
Things done through the Discord bot say "in Discord". Changes a manager approved name the manager who approved them. See Approvals.
Entries are kept for as long as the store exists.
Select Clear to go back to everything from the last 90 days.
Each entry shows who did it, what they did and when. Entries about a product, customer, request, role, approval or similar have an open link that takes you to it.
Select Details (or the number of fields, when something was edited) to see more:
Customers' IP addresses and browsers never appear in your log.
To share an entry with someone else on the team who can see the log, open its details and select Copy a link to this entry.